Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
1. Damages and Issues Please inspect your order upon reception. If the item is defective, damaged, or if you receive the wrong item, please contact us immediately at info@sanzatustore.com so that we can evaluate the issue and make it right.
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Proof: Simply send us a photo or video of the damage.
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Resolution: In most cases of damaged/defective goods, we will send a free replacement or issue a full refund immediately, without asking you to return the damaged item.
2. Change of Mind / Unwanted Items To be eligible for a return due to a change of mind, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.
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Return Shipping: Customers are responsible for paying the shipping costs for returning the item. Shipping costs are non-refundable.
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Restocking Fee: We do not charge a restocking fee.
3. Refunds We will notify you once we’ve received and inspected your return. If approved, you’ll be automatically refunded on your original payment method within 10 business days.
4. European Union & UK 14-Day Cooling-Off Period Notwithstanding the above, if the merchandise is being shipped into the European Union or UK, you have the right to cancel or return your order within 14 days, for any reason and without a justification. The item must be in its original condition and packaging.
5. How to Start a Return To start a return, you can contact us at info@sanzatustore.com. If your return is accepted, we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.